Communication is an essential skill for anyone to have, and listening is an essential component of communication. When we listen well to others, we hear what was said and get key information. We show the person that he or she is valuable, and that what the person has to say is important. Of course, all of this is especially important when interacting with our customers. The better you listen to your customers, the more likely they will communicate with you, share their experiences with your products or services, as well as help you understand what’s required to keep them as customers for the long-term.
This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).