Phone Skills - They Are An Individual

Phone Skills - They Are An Individual

Channel 1 Creative Media
Updated Feb 28, 2019

Course Overview 

One of the key points of telemarketing is to remember that you are in fact talking to individuals.

Learning Objectives 

In this program, viewers will learn the importance of:

  • Smiling
  • Speaking clearly, at the right pace, and with enthusiasm
  • Effective listening
  • Asking well phrased questions

Your staff will be encouraged to think about how they perform in each of these key areas.

Target Audience 

A great training tool for anyone involved in sales on the telephone.

Business Outcomes  

Improved skills almost always lead to increased output.  Upskill your workers with this short yet effective training video.


 2 Minutes