Learn the different customer types and how to meet their needs to deliver a positive experience.
This module explores the different types of customer and the importance of meeting the customer’s needs both stated and unstated. We will look at ways in which you can get to know your potential customers and how you can inform them of your organisations products and services. The more information you know about your customers, the more able you’ll be to meet their needs and deliver a positive experience.
In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.