Interact with customers

Interact with customers

Interaction Training
Updated Nov 07, 2017

Every person who leaves a store dissatisfied tells five people about their experience – an enormous amount of negative reflection. In this course, we investigate the skills and knowledge that enable you to actively interact with customers including how to communicate effectively, how to respond to complaints, and how to receive and process sales and identify special requirements. Whether selling a product, a service, an idea or yourself, these skills can be used in any environment.