interactive

Engage the Customer

Interaction Training

Updated May 25, 2025

What you'll learn

Learn techniques for greeting customers, serving diverse clientele, and identifying special requirements to establish rapport and meet customer needs effectively.
Develop skills in active listening, resolving requests and complaints, and providing clear and accurate information to enhance the customer experience and promote a service-oriented environment.
Explore strategies that support the delivery of quality customer service.

Course Description

This course introduces customer service skills essential for creating positive interactions and fostering customer loyalty. You will learn effective techniques for greeting and serving diverse customers, identifying requirements, and establishing rapport. With emphasis on skills such as active listening, this course provides the knowledge and skills to engage customers effectively, promote repeat business, and address customer feedback and complaints.