It's important that in any customer facing business your employees know how to create a positive first impression. This course will explore the customer care courtesy model, and teach you how to improve customer experiences in your business.
Your appearance and first impression are critical in any customer-facing situation. Courteous behavior determines how customers perceive the quality of your goods and services. From this course, you will understand how to apply the customer care courtesy model and you will discover how you can go beyond the basics of courtesy behaviors.