Customer Service General

Customer Service General

Updated Jan 08, 2019

Course Overview 

This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.

Target Audience 

Business and corporate

Learning Objectives 

  • Brand and Image
  • Internal and External Influences on an Organisation
  • Service Offers and Dealing With Complaints
  • Non-verbal Communication
  • Managing Customer Expectations
  • Monitoring Systems


45 Minutes