In any sort of customer service role, it is inevitable that there are going to be times when difficult behaviour is encountered. In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company’s image.
This customer service training video provides viewers with some simple and practical suggestions on how to handle difficult behaviour such as:
Target audience is all staff.
There are times in a customer service role when we all are subjected to difficult or aggressive behaviour. This video will arm your customer service people with the skills required to deal effectively and efficiently with these situations.