Customer Service Communication Skills: Taking the Customer Point of View (Part 3 of 12)
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Customer Service Communication Skills: Taking the Customer Point of View (Part 3 of 12)

Biz Library
Updated Sep 04, 2018
Welcome to the "Customer Service Communication Skills" version of the "Performance Excellence" video series. This is the third video lesson in a series of 12 and discusses how to use customer language and terminology, see things from the customer viewpoint, understand their business, and communicate effectively, with credibility. To give great service, one of the things you have to learn to do is LOVE customers. Not like them. Not tolerate them. Not endure them. LOVE them. If your organization doesn’t serve customers properly, you can bet customers will replace you with someone who will. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!
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