Welcome to the "Customer Service Communication Skills" version of the "Performance Excellence" video series. This is the seventh video lesson in a series of 12 and will help you prevent problems before they happen, and get mileage out of your offer when they do happen. To give great service, one of the things you have to learn to do is LOVE customers. Not like them. Not tolerate them. Not endure them. LOVE them. If your organization doesn’t serve customers properly, you can bet customers will replace you with someone who will. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!
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