Interactive

Customer Experience by FISH! (US Version)

FISH! Philosophy

Updated Mar 11, 2019

Course Overview

This 60 minute interactive course explained how to practise the world famous FISH! Philosophy to create a culture where employees are passionate about creating connections with customers and each other. They will hear from individuals from cross section of industries explaining how these simple four practices can make work and life more enjoyable and fulfilling. It is full of tips and suggestions are will inspire and motivate people to show they care. Each learner will have the opportunity to create their own FISH! action plan and will recieve a certificate of completion to demonstrate this highly valued and recognised core life skill. Happy Fishing!

This FISH! course is the Gold Medal winner for Best Learning & Development Project - Customer Service at the 2019 LearnX Live Awards.

Learning Objectives

Boosting enthusiasm and curousity, Learning from successes and mistakes, identifying appropriate play

Target Audience

All levels of staff from across an organisation including leaders, front line staff and back of house or support staff. Everyone can benefit from learning how to enjoy their work.

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FISH! Philosophy

Passion. Fun. Energy. Engagement. The philosophy underpinning FISH! to improve organisational culture taps into these key elements and has been used successfully by over 50,000 companies across the world since 1998. Techniques aimed at making individuals happy and active in the workplace are based around the four principles of Be There, Choose Your Attitude, Make Their Day and Play. FISH! is also used successfully in schools to create environments where teachers and students are excited and passionate about learning. The FISH! Philosophy is a US-based content provider of leadership and business skills courses, which are available in the Go1 Content Hub and relevant globally.