Improve your Customer Service Culture with FISH! (AU Version)
Course Description
Studies show a great culture drives great performance. This course develops essential relationship skills that improve teamwork, service and retention. It’s a convenient, effective way to learn or reinforce The FISH! Philosophy.
This FISH! course is the Gold Medal winner for Best Learning & Development Project - Customer Service at the 2019 LearnX Live Awards.
Learning outcomes:
- Learn how to Be There when people need you
- Turn routine interactions into Make Their Day moments
- Be accountable for your attitudes
- Be more aware of your impact (vital for leaders)
- Increase enjoyment and creativity
Course Structure
This course will take approximately 60 minutes to complete and will include video, situational activities, workplace & personal assessments and action planning. Each module will need to be completed in full before exiting and saving the course. There are four modules in total and at the end of the course you will have generated your personalised action plan. Upon completion you will receive a Certificate of Completion. Please print both your action plan and your certificate and keep for future reference.
Although this course can be completed on all devices it is recommended that you complete the course on your computer or tablet for the best experience.
Happy Fishing!
Note:If the course doesnt load, please follow this simple d-i-y article to help troubleshoot -https://support.scorm.com/hc/en-us/articles/206163996-Missing-key-pair-Troubleshooting-Guide-
