Dion thinks it’s fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings.
Key Learning Points
This course is part of the Success at Work Series. The series demonstrate essential employability skills Millennials can use to achieve success at your organization and wherever their future endeavors may take them.
Two new interns arrive at Cutting Edge but not everything goes smoothly. Tatiana speaks five languages but must change her negative thinking. Dion is the overconfident smart-talking nephew of the boss.
Participants will watch as these former students learn from their mistakes while gaining an edge to succeed along the way. Lessons are engineered for viewers to see a clear picture of success and to maximize effectiveness in communication, prioritization and organization. Implement individual titles to emphasize singular successes or utilize the full force of the Cutting Edge Success at Work Series to elicit clear goal setting and productive, measurable results.