Welcome to the topic of continuous quality improvement (CQI)! This video course, "Business Process Reengineering (BPR): Implementing Radical Change," provides tools for completely reinventing processes in order to make them as effective as possible. This video lesson, "Business Process Reengineering (BPR): The 3 C’s," is the second of six. During this lesson, viewers will learn about the 3 C’s: customers, competition, and change. Through this, learners will come to understand why BPR is important and what BPR is truly all about.
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