Always Establish Rapport

Always Establish Rapport

Seven Dimensions
Updated Dec 30, 2019

When commencing an interview, experienced retired detective Colin McLaren emphasizes the importance of establishing rapport. 

Course Overview 

No matter what kind of interrogation you’re doing, an investigator or interviewer needs to quickly establish a rapport with a person. Colin McLaren advises Eve Ash that this can be done through being informal (removing jacket), offering a beverage or lunch (if the interview will be long). He counsels not trying to be tough or raising your voice or resorting to abrupt body language. An interviewee is offering information voluntarily and will only do so if not feeling threatened by the interviewer. 

Key Learning Points 

Colin McLaren emphasizes the importance of rapport in conducting an investigation interview: 

  • Create rapport at the start of an interview 

  • Offer the interviewee a coffee, and if a long interview, a sandwich 

  • Don’t be tough 

  • Don’t raise your voice 

  • Don’t move in close or change body language 

Interviewer: Eve Ash 

Interviewee: Colin McLaren