Eve Ash speaks with former homicide task force leader, Colin McLaren about the art and science of effective interviewing, especially in investigations.
Former homicide task force leader and author Colin McLaren explains to Eve Ash the subtle art of asking investigative questions. A workplace investigator or manager trying to ascertain the truth and resolve a problem needs to visualize their interview goal, then chart a series of questions with a suspect or employee. Questions must be subtle, short (to establish and confirm facts), open-ended, methodical and numerous, monitoring the person’s responses and taking cues from what they say. Colin discusses the importance of building rapport and listening with an open mind. Above all, body language must be calm and professional. Put in the effort to get the truth.
Key Learning Points
In this video, viewers learn about:
Visualizing a problem
Subtle building of questions towards a goal
Establishing rapport to win trust
How to ask closed questions
Observing a person's answers
Being critical and objective
Interviewer: Eve Ash
Interviewee: Colin McLaren