When providing a professional service, clear and concise communication with prospects and existing clients is essential. Excellent communication skills are even crucial when dealing with internal staff. Otherwise, it is easy to misconstrue messages, which can lead to hurt feelings, bad decisions, frustration, and in some cases, loss of business.

The fact is that some professionals speak their own language. For instance, doctors, airline pilots, IT developers, engineers, and accountants, among others, use a lot of terms that most people find hard to understand. However, as professionals that provide a service, they need strong oral and written communication skills.

Take accountants as a prime example. To them, the words they use make perfect sense, but to an outsider, especially someone with little to no mathematical or financial experience, their technical jargon can be confusing. If you are an accountant or have an accounting firm with a team of accountants, you have the opportunity to help with this situation.

Thanks to online training courses, you or your accountants can learn to communicate in a way that connects with people. As a result, your business will grow. In fact, your clients will gain new respect and confidence in your abilities. After all, if people cannot understand what someone says simply due to poor communication skills, it makes them feel uncomfortable and even wary.

By addressing your clients through excellent communication, they can follow along easier. The more they understand what you say, the more they feel confident in their decision to use your accounting service. As a busy industry, you have a lot of competition. Instead of giving clients to other firms, improve on your communication skills, and then enjoy the success that follows.

Remember, along with a unique language, accountants talk about numbers, equations, and calculations. The main reason that people use an accounting service is that they lack that particular skill. Your goal is to lay out an easy-to-follow plan so that your clientele can make well-informed decisions. However, they can only do that if they understand the words you speak or write.

Additional Reasons to Improve Communications

Effective Management – If you have a staff that you manage at your accounting firm, not only will good communication help them perform their jobs better, but they will also have greater respect for you. For your employees to work efficiently and effectively, they must understand your directions. With the proper online training courses, you will have no problem communicating with your internal staff. In no time, you will notice higher production, fewer errors, and overall streamlined operations.

Investors – If your firm has investors, they need to know how the business is doing from a financial standpoint. In addition to passing on oral information, you would prepare reports on a scheduled basis. Although investors have a better handle on the accounting language, they have no interest in listening to or reading jargon. Instead, they want information that they can digest easily. With online training, you will learn the best way to prepare income statements, cash flow statements, and other financial reports in a way that investors want.

Requirements – In addition to online training courses making it easier for you to communicate in a clear manner, they will help you follow mandated reporting to certain entities. For instance, the IRS or your bank may have set requirements. Instead of sending them a report only for them to return it because it was incorrect or hard to decipher, the courses will help you create reports right the first time. As you can imagine, that will eliminate a lot of frustration. It will also save a tremendous amount of time and even resources.

By taking courses prepared by industry leaders, you will learn about fonts and formatting. You will also gain insight into writing reports to ensure they meet tight deadlines. Some of the courses even cover the type of data you need to include as well as the proper way of creating backup documentation for optimal protection.

As an accountant or with a staff of accountants, a great deal of time involves working with financial data in the form of statements, receipts, and reports. To avoid miscommunicating vital information, whether it’s oral or written, take advantage of online training courses. With this method of learning, you have the flexibility to complete the courses on a busy schedule.

Along with improving your accounting business by adopting new communication strategies and honing existing skills, you might consider additional courses for personal development. With online training, you can enjoy a flawlessly run firm. The trust your clients have in you will increase, leading to even more success.

Get ahead of your competition and improve on internal processes with online training courses geared toward accountants. One small investment of time will go a long way in growing your firm.

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Why all accountants need communication training

While just about everyone has heard of eLearning and knows that it offers benefits, few understand the gravity of what online training courses accomplish, especially in certain industries. Because the real estate industry is ever-changing and currently going through a boom, online training is more critical than ever.

If you have a real estate firm and you want your agents to offer the best service possible to buyers and sellers, now is the perfect time to take advantage of a multitude of online training courses. In exchange, you will notice a boost in morale and productivity, a higher level of satisfied clients, and a greater return on investment. Instead of allowing other real estate companies to gain a competitive edge, take action today.

For starters, eLearning is a type of educational system that allows real estate professionals to complete formalized training via the internet and a computer.

Thanks to the rapid progression of eLearning and tremendous advances in technology, people in real estate can learn almost anything by taking the right online courses. In addition to training that focuses solely on real estate, your staff can complete courses that help with personal development. These two achievements combined make your agents more efficient, which in turn, positively affects interactions with buyers and sellers.

Keeping Pace – Of all industries, real estate is one of the fastest growing and changing. With proper online training, your team can get up-to-speed on trends and policies. As a result, they bolster their current knowledge base, which benefits them, your company, and the clients.

State Requirements – By taking online courses, you agents can complete the required number of hours for continuing education. That way, they keep their license current and in good standing.

Convenience – Because most agents maintain extremely busy schedules, it is virtually impossible to attend classes on a traditional college campus. With eLearning, your agents and other staff members can complete courses based on their schedules. Ultimately, they gain the knowledge they need while in the comfort and safety of their homes.

Ethical Real Estate Firm – As the owner of a real estate firm, you want everything done by the books. From an ethical and legal standpoint, eLearning makes that possible.

Expanding Skills – In addition to maintaining a real estate license, your agents can use online training courses as a way of expanding their current skill set. For example, if you have an agent who works with residential buyers and sellers but has interest in the commercial side of real estate, that individual can complete the appropriate courses in preparation for getting a commercial real estate license.

Facts and Figures – Another reason for offering your agents online training is that it helps them understand many of the complex facts and figures that go along with real estate. Whether they are working with buyers or sellers, there is a significant volume of number crunching and calculations in this industry. After completing courses, your agents will have the knowledge required to perform optimally, and at the same time, come across to clients as an authority in all aspects of real estate.

Safety – There is even the safety aspect of real estate to consider. Sadly, some agents have experienced scary situations when showing homes or commercial properties. With safety courses provided online specifically designed for this market, your staff will know how to spot warning signs and the correct actions to take.

Learning from Industry Leaders – When taking online courses through a reputable source, your staff has the opportunity to learn directly from real estate professionals. In fact, with so many courses available, they can focus on experts who provide training in a particular area of real estate. Although books certainly help, taking courses from someone who stands out as a respected leader is a more efficient and effective method of learning.

Marketing – With real estate, marketing plays a critical role. Along with more traditional real estate topics, your agents can complete courses that focus specifically on marketing. As a result, they will learn new strategies for spreading the word about a specific property. Instead of advertising and hoping that the right buyer or seller bites, your agents will see a significant increase in closed deals.

eLearning helps people think outside of the box. Your agents will have the knowledge they need to come up with creative ideas that yield incredible results. In exchange for online training courses that improve client satisfaction and agent and staff capabilities, you will enjoy watching your real estate firm grow beyond your expectations.

Why eLearning is important for the real estate industry

Want to get the best out of your team? Help staff reach their full potential by developing an effective employee training plan for each individual team member.

Employee training plans are the best way to empower and motivate employees to reach their goals, improving their skill set and productivity and achieving the best results for the organisation.

These days, employee training and development plans have become an essential tool for successful companies and organisations as they have significant benefits for both employees and their managers.

Let’s look closer at why employee training plans are so important for the success of your business.

How Employee Training Plans Benefit Staff

Did you know that lack of opportunity for advancement and growth is the leading source of stress in the workplace? Ranked even higher than low salaries?

Clearly, employees place a lot of value on working for an employer who supports their career growth. By providing sufficient and ongoing training to your employees, you’re showing your commitment to their professional development.

What’s more, employees who receive ongoing training at work report being happier in their roles than those who are either untrained and in over their heads, or unchallenged and feeling stagnant. In fact, over half of today’s workforce considers professional development to be a contributing factor in their job satisfaction.

Making sure that your workers feel continually motivated, challenged, and satisfied in their roles is an important part of being a good manager and employer.

How Employee Training Benefits Your Business

For the younger generation in particular, it seems that the ability to participate in ongoing training at work has become much more of a ‘must have’, rather than a ‘nice to have.’

In fact, today’s workers seem to expect their employers to provide proper training programs and professional development opportunities for their staff.

Being neglectful or dismissive of employee training is likely to lead to a higher staff turnover rate for your organisation, as staff are left unsatisfied with learning opportunities. And we all know high turnover is bad for business, financially and in terms of reputation.

In contrast, putting the proper energy into staff development makes for a more positive workplace culture, which in turn has a positive impact on performance and results. Employees are also likely to pass on new skills and knowledge to their teams, and in turn, the organisation.

With technology developing at such a rapid pace, investing a bit of time, money and energy into training plans is simply good business – employees can continually refresh and upgrade their skill sets to keep pace with advancements and best practices in the industry.

Now that you can see the benefits, how do you go about developing an employee training plan?

Managers: schedule time to sit down with each team member to work out an effective training plan. This plan will identify their individual goals, strategies and desired outcomes for learning and development.

Each employee’s training plan will be personalised and tailored to their learning needs, to make sure they keep learning, developing and growing within their role, organisation and industry.

In this way, an employee training plan is an important management tool that allows both manager and staff member to look at where an employee is right now in their career, and how they can get to where they want to be in the future. Think of it as an action plan, outlining how to get from A to B!

The training plan will help staff to continually refresh or develop their skills in many different areas. These can be role-specific skills, for example graphic design, or skills that are focused more on personal development, such as becoming more resilient to change, responding well to feedback or dealing with challenging situations or people.

Taking the time to work with your team members on their professional and personal development will help them feel engaged, supported and more in charge of their career path and future.

A career in the retail industry can be very exciting, challenging and rewarding.

As a retail assistant, salesperson, or call centre operator, you have the opportunity to connect with customers, either face-to-face or via phone, to find the best products, solutions or services for their lifestyle.

However, as with any customer-focused industry, the retail sector also has its challenges. You need to be prepared to work in a very fast-paced, competitive, high-pressure environment, that is known for its quick turnover of staff.

That’s why it’s so important to make sure you’re taking part in ongoing training and development, to keep your retail skills sharp and up-to-date, while carving out a rewarding career pathway in the industry.

Let’s look closer at the importance of professional development in retail.

There are certain skills that will help you succeed in the retail industry.

Obviously, customer service is first and foremost. But you need to drill down and look at the skills that make up a great customer service experience.

Interacting with customers is more than just matching a product to their needs. It’s also about communication, building trust, handling complaints, problem solving, and collaboration.

Training can also help you improve your skills in important areas such as motivation, productivity, time management and handling deadlines.

Fortunately, these are all ‘soft skills’ that can be developed and continually improved upon, adding so much value to the experience of your customer and helping you succeed in your retail career.

Employers – Be Committed to Employee Development

If you’re reading this as a retail employer, remember – your staff are your best asset.

These days, many retail workers are looking for more than just a pay cheque. People want to work for companies that show a commitment to their employees’ professional development. Without this, staff can feel unmotivated, unappreciated, and ‘stuck’ in their jobs.

This creates a negative work culture, so helping employees to progress and reach their true potential is a win-win solution and well worth the investment. Well trained staff are more efficient and effective and produce higher quality work, meaning less time, money and resources wasted. A good training program gives employees the skills and confidence they need to progress through the ranks and become an asset to your organisation.

With ongoing training, staff are also less likely to be involved in workplace accidents. They’ll require less supervision, which will free up you and your management team, and help to keep your business more safety compliant.

The Importance of Training in High Turnover Industries

As we said earlier, the retail industry is known for its high turnover of staff.

Professional development training has been shown to increase staff retention, minimising the cost of staff turnover and loss of company knowledge.

Hiring and recruiting staff costs a considerable amount of money. As does onboarding and initial training for new employees. So it’s important to hold onto new hires as best you can, as retaining staff is the best way to reduce future hiring and training costs.

As an employer, you need to offer staff a strong, positive and supportive work environment and culture. One that fosters leadership and collaboration. Establishing this kind of company culture is your best bet of retaining employees in high turnover industries, such as retail.

In a work environment that supports employee development, staff will be more productive, creative and innovative – and far less likely to leave!

Online Training Courses for the Retail Industry

Whether you’re a salesperson, call centre operator, or retail supervisor, you can benefit from expanding your skill set through online training.

One of the best ways to learn and develop new skills, or improve your current skills, is to enroll in online training courses. You’ll be able to increase your knowledge of the retail sector and work on developing your soft skills for professional development.

Spending time on online training will also show your current or prospective employer that you have the ability to take the initiative and work hard for your career goals – all impressive qualities in an employee!

Why professional development in retail is important

Want to get ahead in your real estate career, or get your foot in the door of this competitive industry?

Good communication skills are at the top of the list when it comes to being a successful real estate professional. No matter what part of the sales process you’re involved in – connecting with customers, negotiating contracts, closing a sale – it all comes back to clear and effective communication.

Think back to your own experiences with real estate agents – was it a positive or negative experience? There’s no doubt that an agent’s attitude and communication style can make or break a deal.

That’s why it’s so important that industry professionals invest time, energy and money into communication training.

The Benefits of Communication Training for Agents

Whether you’re keen to pursue a career in the real estate industry, or are hoping to make your way up the corporate ladder, improving your communication skills is essential.

Being successful in the real estate industry is about more than just sales numbers. As a real estate professional, you need to know how to connect with customers, communicate, negotiate and close the deal. As with all sales roles, there’s a very human element when it comes to selling homes and properties.

Remember – at its core, real estate is a people business. And to forge successful connections with people, you need to know how to communicate effectively. This will have a massive impact on your sales figures and career success.

Developing Your Communication Skills for Real Estate

Jean Gordon, from Estate Agent Stars, believes “poor communication from real estate agents is one of the biggest frustrations for people who are buying or selling property.”

“It’s so important that agents stay in constant contact with their clients and customers,” she says. However – and this is the tricky part – you want to make sure that you’re communicating with your clients just the right amount. You don’t want to overwhelm or swamp potential buyers. Just as you don’t want to be hard to reach or appear disinterested.

Getting your timing right with communication is one of the most critical aspects of working in the real estate industry, with agents responsible for keeping all parties updated and across any issues throughout the whole sales process. Without clear, effective communication, you’ll fail to establish positive working relationships with your potential customers.

It’s a good idea to find out how your buyers prefer to be contacted – would they prefer to be contacted by phone, text message, or email? Being a good communicator means adapting your communication style to suit your customer or client.

Be Aware of Other Aspects of Communication

Good communication is also much more than just how you talk with your clients. It encompasses other aspects such as written communication, active listening, and even your body language.

As Gordon reminds us, remember that in the real estate industry your written communication skills are just as important as your verbal communication skills.

“If you are using a text message or email to communicate with buyers, ensure that all spelling, grammar, sentence structure and information is correct.”

It’s also important to remember that communication is a two-way process – so you might want to spend some time on improving your active listening skills also. This can be very beneficial for real estate workers, as it helps agents to establish a clear idea of what your vendor or buyer actually wants. You’ll be able to establish specific details about the type of property they are looking for and the time period they think they will own or live in the property.

Body language – communicated through our facial expressions, posture, and use of gestures – also plays a role in the impression we give to potential clients and buyers. Improving your communication skills will help you learn more about using your body language in a positive way.

Online Communication Training for Real Estate Professionals

Ready to get started on improving your communication skills? You can use online courses to improve your industry skills and boost your results, putting you one step ahead of the competition.

Whether you’re just starting out in the real estate industry, or looking to develop and build on your property management skills, online real estate training can help you. By learning new techniques in these areas, you can significantly hone your skills and increase your performance and sales.

Online courses make it easier and more convenient for you to learn when and where you want, allowing you to develop your professional skills from the comfort of your own home.

With Go1’s online courses, we aim to provide you with high quality online training resources. Real estate professionals have access to everything they need to know about registration and licensing, property management skills, successful sales techniques, auctioneering, real estate administration – and communication.

Take a look through our online communication courses and get started today.

Why communication training in real estate is essential

Think employee training is only necessary when onboarding new staff? You might want to think again.

It’s not just new hires who need to receive proper training and development. If you want to get the best results from your team members, while helping them grow in their career, you should be investing in ongoing and continual employee training.

Putting time and energy into professional development isn’t just beneficial to staff – it’s equally important for your business. Let’s take a look at the benefits of investing in a long-term employee training program.

Keeping Company Knowledge Relevant and Up-to-Date

Investing in ongoing professional development training, through regular courses, workshops and seminars, will ensure your employees are constantly refreshing their skills and acquiring new ones.

This is particularly beneficial for anyone working in a fast-paced and continually evolving industry. These days, new skills can become outdated in a matter of months, particularly in the technology and creative industries for example.

The fact is, knowledge needs to stay relevant to be of any use – there’s no point being highly skilled in an outdated program or having a wealth of knowledge about certain processes that simply aren’t used anymore.

By committing to ongoing training for your staff, you’ll have peace of mind that your employees always have the most relevant and up-to-date skills and knowledge. This will give employees greater confidence in their skill set, as well as the ability to transfer new knowledge and practices across the organisation to other team members.

Increased Employee Performance and Engagement

With ongoing training, you can also expect to see the benefits of increased employee performance, engagement, and job satisfaction.

As an employer, you no doubt want your staff to feel motivated, energised and satisfied in their work. Committing to continual employee training is one of the best ways to make sure this is happening in your organisation.

Believe it or not, more money isn’t always at the top of the list of what staff want. Many workers are motivated by the non-financial factors that a company can provide them with, such as opportunities for career development and growth. There’s no doubt that today’s employees place high value on the amount that a company invests in employee learning.

By showing staff that your company is committed to ongoing professional development, you’re more likely to attract high level candidates and retain good employees. This lowers staff turnover rates and associated hiring costs. With increased employee engagement, you’re also likely to see higher levels of job satisfaction and team morale, leading to the development of a positive workplace culture for all.

Making Employee Training a Continual Process

So how do you make sure employees are receiving continual professional development training?

Online training courses have become a very successful and popular way for staff to receive ongoing learning and development in the workplace.

Your team members can simply enroll and complete training modules online, using a Learning Management System such as the Go1 platform. This way, you can engage staff in self-directed development, through customised training modules they can access anywhere, anytime.

Informal learning methods, such as mentoring programs, will also help employees reach their full potential, ensuring they’re ready to take on opportunities for higher duties or pursue a new career path. Informal learning in conjunction with more formal modes of training is a great way to make sure staff are receiving information and skills that are aligned with the values and direction of the organisation.

Ready to Give Your Employees the Training they Need?

Taking all of these factors into consideration, you can see how ongoing employee training brings great benefits to both staff and the business.

Investing in training tools that provide continual and ongoing development for staff will help your employees to become more engaged, productive, skilled, and satisfied in their work. And with higher levels of staff productivity and engagement, you can expect to see better results across the whole company.

Why you should invest in continual employee training

When you think of working in the construction industry, you might not consider tech skills to be all that important for the job. Maths and mechanical knowledge, sure – but IT?

However, as with all industries, technology has made its way firmly onto the construction site, with workers now using a number of devices, software, and apps to carry out everyday tasks.

This means that these days, you’ll find that a certain level of tech skills are now considered mandatory, or at least desirable in an employee. That’s right – in today’s competitive job market, it’s not only IT workers who need tech skills.

If you want to start moving your way up in the industry, or are thinking about applying for a more supervisory position, it’s worth investing some time into professional development training.

Here, we’ll look at how you can go about doing that, giving your skill set the boost you need to succeed.

Why are Tech Skills Important in Construction

More jobs than ever before are requiring technical skills from employees. In the construction industry, you may need to demonstrate proficiency in using certain project management software, data tools, or Microsoft Excel, for example.

With the world becoming more immersed in technology, it’s in the best interest of construction workers to become comfortable and familiar with the different kinds of devices that are being used on the job.

It’s also beneficial for companies if employees have the skills they need to work effectively and productively from remote locations, away from the office.

“Being able to problem-solve minor technical issues on your own, rather than having to burden the IT department with simple requests, is a huge plus in my eyes,” says Sara Sutton Fell, Chief Executive and founder of FlexJobs.

“So many companies expect you to be able to work from anywhere … It’s really important to have the ability to troubleshoot technical problems on your work equipment.”

Preparing Construction Workers for the Future

A recent article on Construction Executive looked at the impact of technology on the industry.

“In environments such as a construction job site, automation is expected to enable safer and more enhanced collaboration … But automation and machine learning also will require worker re-training.”

The author believes training technology is key to preparing workers for the future: with “training technology in its tool belt, the construction industry can address its pressing talent shortage and begin developing the next generation of skilled craft professionals needed to achieve safe jobsites, quality projects and increased profitability.”

So how can construction workers who are already working in the industry make sure that they’re upskilling for the future? The answer is in online training.

Online Training for the Construction Industry

With online training, employees can enroll in eLearning courses and modules and start gaining the tech skills they need on the job.

These days, online training is one of the best ways to take charge of your professional development and set a pathway for your career. You’ll find many courses related to tech skills available online – and unlike traditional face-to-face training, online courses allow you to simply log in and go through the training materials at your own pace.

You can even use your smartphone to access training materials. And with mobile devices being used to support training in nearly every industry, it’s important to get up-to-speed on using your mobile for learning purposes.

Go1 – For Professional Development in the Construction Industry

At Go1, we offer you access to lots of resources that can help you meet your professional development training needs.

Take a look through our online courses, workshops, and eLearning training modules to find courses that will help you improve your proficiency in certain software programs, apps, or tech tools.

If you’re ready to get serious about your career in the construction industry, it’s important to make sure you’re continually developing your skill set and learning new skills in response to industry changes.

Take a look at the courses Go1 has to offer and get started.

Tech skills helping construction workers to succeed

Have you just invested in a new digital tool for your company, but are unsure how to introduce it to your staff?

Getting employees to engage with new systems can often be tricky, especially if staff members have been using a particular process or product for a long time. The truth is, some people just don’t like change. And not everyone is tech savvy!

Regardless, with technology delivering continual changes to the workplace, it’s important to keep your staff up-to-date and equipped with the latest systems and software.

So how can you ensure a successful uptake of your new digital system? Especially when it comes to transitioning employees away from outdated paper processes to shiny new digital tools?

Helping staff prepare for new technologies and tools

The first thing to note: with any new system, you’ll want to ensure that you’re encouraging employees – not overwhelming them. Throwing staff in the deep end is not the way to go!

Before you roll out any new tool, it’s your responsibility to make sure there is adequate support and training provided, right throughout the whole implementation process, as well as beyond.

Training will allow employees to gain a thorough understanding of how to use the system, and exactly how it relates to their daily tasks and work processes. It’s also important to let staff know how the system will be rolled out to them, as well as any steps of the implementation process they need to take part in.

By having the right training and support for your employees throughout the whole roll out, you can ensure a smooth and easy transition with the least disruption to your everyday business.

To encourage employee engagement with the new system, Dave Evans (Managing Director at software house Accessplanit) recommends showcasing the benefits to staff.

“This helps them to visualise exactly what the new tech can do; specifically, it shows what it can do for them,” he says.

For example, training management software saves time for more or less every employee in every department, so it’s easy to tailor the benefits to the individual. Show how new technologies can save workers time, in comparison to outdated paper or print processes.

Evans also suggests getting feedback from employees during training, to “find out what they like and dislike, what they find easy to use, and where stumbling blocks appear.”

This will help you know when you need to provide additional training or guided support, or in some cases, implement development changes to the system that address the issues.

After all, you want your staff to actually use the new system – but more than that, you want them to master it. When employees are provided with training that helps them to embrace and adjust to a new system, they are more able to use the technology to its fullest.

Using online training to implement digital systems

These days, the best way to deliver training to your employees is through online training. And online courses are particularly effective when it comes to encouraging staff to engage with new digital systems, increasing the chances of successful uptake.

That’s because online learning allows employees to practice new skills and processes themselves, in a ‘real-time’ environment.

Stephanie Hammerwold, writing for HR Gazette, agrees that taking a hands-on approach is the most effective way to train employees on new technology.

“Simply standing in front of a group and showing them the new technology on a screen does not give them the chance to test it out and get a feel for how it works,” she explains.

In contrast, online courses allow individuals to easily run through software updates, perform new processes, and use new systems – practicing until they are confident and comfortable they’ve got it right.

When it comes to particularly change-resistant employees, Hammerwold believes in meeting them halfway, and accepting that technology is a struggle for some people.

“Provide the training and tools to help them feel comfortable with learning the new process or skill. The more time and energy you invest in training resistant employees on new technology, the easier it will become to train them on such things in the future.”

How to encourage staff uptake of new digital systems

When it comes to working in the healthcare industry, employee training is key.

Whether you’re working in practice management, health administration, patient support, or medical reception, having the right knowledge and training is crucial.

In such a fast-paced and high-pressure work environment, employee performance has a direct impact on patient wellbeing, with poor performance being the difference between life and death.

That’s why healthcare employers need to make sure their workers are receiving ongoing and high-quality training. So, how do you ensure each team member has the adequate skills necessary to perform their job?

Here’s what you need to know about training in the healthcare industry.

One of the downsides of traditional classroom training for is that it takes healthcare employees away from the workplace – and their patients.

So what can you do to make sure all staff are properly trained, without taking them off the floor or reception desk? The answer is in online training.

Anyone working within the healthcare industry will need to make sure that all their relevant certifications and training are kept up-to-date. eLearning offers a convenient solution for employers and employees, with all training modules and materials available on the user’s computer, tablet or smartphone.

This means staff can complete their training at a time and place that’s convenient for them, around their busy work schedule. And for employers, it means saving money on trainers, facility hire, travel, and other costs generally associated with employee training.

Increased collaboration and knowledge sharing

Adrienne Erin, writing on the benefits of eLearning for the healthcare industry, raises another important point.

By using an eLearning platform for staff training, you’ll be establishing a database of information, that healthcare employees can continually refer back to.

As Erin explains, “they may have remembered that they read something about the topic in one of the modules, but not remember the details of it. Within minutes, they can log into the system, go to the module and find the answers they need. Most eLearning systems also have search engines that can be used to find information."

Online learning platforms also enable staff to collaborate and share knowledge, helping to create a positive learning culture within the organisation. In this way, the platform can be used as a kind of ‘message board’ to house important news concerning the workplace.

Whether you’re using online training to onboard new employees, or to provide existing staff with regular ongoing training, you’ll be keeping company morale high, making each team member feel part of the organisation and as though you are invested in their professional development and career.

As you can see, online training is one of the easiest and most effective ways to help hospital and healthcare workers improve their skills and service levels.

Online courses provide employees with the professional development they need, with a wide range of resources available to train both new and already-established staff on a variety of healthcare workplace subjects.

Whatever your role, online training courses provide employees with improved skills in key areas such as professional development, expert patient care, effective decision-making, and workplace ethics.

The Go1 platform offers a number of online courses specifically designed to provide training for employees working in the healthcare sector – across practice management, health administration, patient support, and medical reception.

Online courses can also help staff learn how to handle and manage workplace stress. While all industries have their own unique challenges and pressures, staff working in the healthcare sector are at particular risk of burning out. It’s very important that workers know how to look after themselves, so they can continue looking after their patients!

Ready to take a look at the healthcare training courses Go1 has to offer?

Training in the healthcare industry: what you need to know

You’ve invested in a good CRM software program for your company – but are your employees using the system in the most effective way? And to its full potential?

Customer Relationship Management (CRM) systems can often be underestimated, when in fact, they are a very valuable sales tool when used correctly.

If adopted and used correctly, a CRM system is guaranteed to boost the performance of any sales team.

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