This playlist has been curated and endorsed by Learning and Development thought leaders Michelle Ockers, Laura Overton, and Shannon Tipton. It is one of four playlists in this series. Community is a key pillar to help L&D Emerge stronger.

Community in L&D: Emerging Stronger

accentLowest

Personal development doesn't need to take a lot of time. This collection of book summaries from Blinkist allows you to work on personal development anywhere.

Personal Development - Blinkist Collection

A lot of use Excel as part of our jobs, but many of us don't know all the great things it can do. This short playlist will help you increase your Excel skills, no matter how familiar to you are with the program.

Increase Your Excel Skills

In the current climate, change can be hard, but it's guaranteed. In this playlist, you will learn how to manage stress, build resiliency, and cope with change.

Become More Resilient

How do you ensure your time will be spent productively throughout the working week? How do you prioritize the work that will deliver the most impact, and achieve the best results?

In this playlist, we cover the key principles of productivity, and provide practical steps for better time management, task prioritization, and goal-setting to assist you in remaining productive, long term.

Optimising Productivity

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What is the cost of not investing in digital learning?

What does the modern learner need?

How can organisations support neurodiversity in digital learning?

How can learning content aggregation benefit your L&D team?

You're busy, and we want to help. That’s why we line you up with your very own Customer Success Manager to enable you to get the most out of the Content Hub. Enable and support you to curate content your learners will love Empower you to create learning initiative to get your people excited about relevant topics Advise and support you to deliver your L&D strategy

Interpersonal Skills: More Important Than Ever

Twitter

LinkedIn

Youtube

Privacy

Customer Terms

Legal

Your Privacy Choices

DMCA

Accounting and Finance

Time Management

Sales and Customer Service

Digital Marketing

General Management

Housing and Real Estate

Human Resources

Industrial Skills

Investment and Trading

Leadership

Marketing

People and Communication Skills

Project Management

Business Skills

Language and Literature

Health and Well-being

Writing and Publishing

Audiovisual and Music

Personal Development

Health and Safety

HR Compliance

Data Compliance

Financial Compliance

Crisis Management

Safety and Compliance

IT Software

Web Design and Development

Data & Analytics

Design and Animation

Mobile App Development

Gaming and Games Development

Devops, Networking and Security

Programming and Web Development

Computer Science and Engineering

Technology Skills

World-class content

Seamless integrations

Why Go1

Small and midsize business

Enterprise

Solutions

Plans

Customer stories

Blog

Resources

Events

Trust Center

Become a Distribution Partner

Become a Content Partner

Partners

About

Careers

Contact

Company

Content Curation Team

We know relationships at work are important, but interpersonal skills are more than just chatting over the water cooler or on a morning video call. And we all have room for improvement. Whether it's building empathy, collaborating, having effective difficult conversations, or leading your employees according to their needs, these skills are vital now and will continue to be in our fast-changing work environments.    In this collection of courses, you will find a variety of content to help you improve your interpersonal skills and maybe learn a few new ones along the way.

Expert Academy

Are you dealing with difficult conversations at work?  Are there certain conversations you’re struggling to have with your boss or employee? This course is designed to leave you with the ability to handle these situations with ease. Even if you’re already managing difficult conversations, whether they’re at home, in the office or even amongst friends, this course is for you.Having difficult conversations isn’t fun, so learn to do it right the first time. With tips from the communication expert Alan Stevens, you’ll learn how to speak without hesitation or doubt, clearly using your body language and tone. You’ll also learn how to handle any challenges that might arise from a conversation while remaining cool and calm.This course is packed full of practical tips and tricks to help make you a master of managing difficult conversations. You will soon be putting these techniques into practice and handling all of those tough conversations you wish you had addressed before. Are you negotiating for a promotion with a manager, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results.These skills will benefit your personal life too. This training gives you the ability to approach conflict with a clear head and a greater understanding of conflict resolution. Do you need to tell your significant other that the relationship isn’t working, or that having kids isn’t on the cards for you? Having difficult conversations like this is stressful but made easier for both parties with the right knowledge.You will learn how to master the science of controlling and directing discussions. We’ll look at effective ways of diffusing tense situations, controlling your emotions, and using your body language and tone to impact the conversation in meaningful ways.You’ll learn how to close a conversation with grace, how to dictate clearly, and how to master anxiety through training and hard work. This is your opportunity to become a calm, determined individual who can handle difficult conversations with ease! Who is This Course For?<ul><li>Leaders who need to discuss difficult topics with employees</li><li>Professionals who deal with high-stakes situations</li><li>Professionals who need to broach difficult subjects</li><li>Human resource professionals who need help starting difficult conversations</li><li>Anyone having difficult conversations with loved ones</li></ul>

Difficult Conversation Management

Coaching Conversations

Handling difficult questions

Establishing constructive dialogue

Navigating sensitive topics

Managing difficult people

Confident Communication

How To Handle Situations With A Confident, Controlled And Calm Approach

Difficult Conversations

Seven Dimensions

Chef Siu

LEAD with Empathy is a course that will help all leaders to focus on four core leadership soft skills. Great leaders listen, they have empathy, they ask questions and they give clear direction. Psychologist Eve Ash outlines the ways leaders can learn how to LEAD. Once this course is completed you will have learned to implement the LEAD formula, beginning by listening well and responding with empathy to what people are saying. You will recognize how showing genuine interest and compassion, not talking in clichés, builds trust. You will have learned to ask for people’s input and keep an open mind on topics and policies. And you will know that people will follow with confidence when you provide clear direction. Learning Objectives<ul><li>Use the four key skills of the LEAD formula to improve your leadership skills</li><li>Listen carefully to become a very good listener</li><li>Empathize – respond with care, interest and compassion</li><li>Ask for input as a means of staying on track</li><li>Keep an open mind</li><li>Direct people clearly so they have confidence in following you</li></ul>

Empathetic leadership

Leading with Kindness

Demonstrate empathy

Enhancing Leadership Skills

Developing Interpersonal Skills

Demonstrate Ethical Leadership

Developing Customer Empathy

LEAD with Empathy – Interactive

Leaders are made, not born. Leadership is a skill, and successful leaders are always working on it. So can YOU.Empathy is powerful, and when properly executed it’s one of the most powerful tools business leaders have. This course will open your mind and your heart to a happier, healthier and more productive work environment. As people move up in a company, they are expected to already know how to lead, often without any training. New skills are required in today’s rapidly changing world and empathy is one of the most crucial skills needed. Tim Spengler will equip you with tools and strategies to up your game in a time where people need strong, empathetic leaders more than ever.

Leadership mindset development

Developing effective leadership strategies

Practice Inclusive Leadership

This class will give you the tools and strategies to up your game in a time when people need strong, empathetic leaders.

Empathetic Leadership

Tom Moore

I do my best work when I am being strictly micromanaged... said no employee, ever. No one likes to be controlled. It sucks the joy out of work and leaves people feeling powerless and unfulfilled. Telling your employees what to do and how in minute detail might feel like the safest way to get the results you want. But really, all it achieves is a disengaged workforce and an unruly task list on your deskThis is where the idea of Empowering Others comes in. To empower literally means ‘putting power into’. That’s what you’re doing when you invest the time and energy into empowering the people around you. Fancy increasing innovation, engagement, morale, and performance throughout your workplace? You’re in the right placeWhat does this course cover?<ul><li>Recognise the characteristics of an empowered employee </li><li>Explain the benefits of empowering others </li><li>Implement strategies to empower the people you support </li></ul>Why should I take this course?Empowering employees matters to every leader, and this course is going to benefit people in leadership or support roles the most. You’ll gain solid strategies for empowering the people you support – all you need to start powering up your workforce

Empowering Employees

Empowerment

Investing in Employees

Engaging Employees in Learning

Promoting Personal Development

Motivating Professional Growth

Coaching employees

Empowering Others (CPD Certified)

Tony Manwani

Leaders need to tailor their approach, based on the person they are coaching, their experience at the task and their level of enthusiasm for completing it.The ability to adapt your leadership style to cater for different task and the needs of your people is called situational leadership.

Applying situational leadership

Identifying Leadership Styles

Adapting management style

Applying flexibility as a strategy

Balanced Leadership

Leaders need to tailor their approach based on the person they are coaching.

Situational leadership

Successful collaboration takes a team, and team effectiveness is often assessed in terms of results and process. But collaboration actually relies on what each person brings, how each person relates to one another, and the team conditions that bring those specific people together. In this self-paced course, you’ll learn what makes collaboration work, what to do when it doesn’t, and how to practice and build collaboration in big and small ways—all through concise content and beautiful illustrations.

Building Collaboration

Collaborating with others

Teaming Process

Effective Cooperation

Cross-functional collaboration

Collaborative problem-solving

Collaborative Communication

Learn the skills you need to successfully collaborate.

Successful Collaboration

100pc Effective

This course will help you develop a range of conflict management skills that you can utilise to resolve disagreements and conflicts in the workplace. It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. Target AudienceIndividuals wanting to become better at dealing with conflict, resolving conflict and supporting those in conflict.  Business OutcomesResolving conflict with simple strategies Understanding conflict and why it occurs How to reduce conflict at work or at home ﻿

Conflict Resolution

Managing Team Conflict

Managing Customer/Supplier Conflicts

Improving Relationships

Handling upset customers

Conflict transformation

Addressing Misunderstandings

Conflict Resolution - Reduce Conflict at Work or Home

Mind Scaling

Everyone makes mistakes and no one is perfect. Leaders who are "big" enough to stand by this fact are much more favorably received than those who try to appear better than others. It is uncivil to place yourself on a pedestal or make others feel less-than. After completing this course, you will be able to engage others with an open mind and ability to recognize the importance of learning from others.

Practicing Humility

Avoiding Leadership Mistakes

Practicing Civility

Embracing Vulnerability

Embracing failure

Owning Mistakes

Demonstrate Respect

Learn how to engage others with an open mind and better recognise the importance of learning from others

Show Humility

Symmetra Learning

Symmetra Global

When we talk about inclusion and the benefits it creates, we often think about it in broad, strategic terms. But what are the practical steps we can take today, tomorrow and every day to foster inclusion with everyone we work alongside?Everyday inclusion is about creating a welcoming and supportive environment where people of diverse backgrounds and identities feel respected, valued, and included on a daily basis. It’s a continuous effort and requires the commitment and involvement of everyone to promote a sense of belonging and respect for all employees.

Creating Inclusive Work Environments

Encouraging Inclusion

Inclusion Practices

Promote Inclusion

Creating Inclusive Classrooms

Creating a welcoming environment

Assess your personal level of inclusiveness and understand the five principles of everyday inclusive behavior.

Everyday Inclusion

Skillshub Ltd

One of the biggest challenges a manager faces is keeping their team motivated, and one of the biggest downfalls is thinking that all employees are motivated by the same thing.  The Skillshub "How To Motivate Members Of Your Team" course identifies that each individual employee will be motivated differently, therefore you need to know your target audience.  Once the course is complete you will be geared up with Herzberg's two factor theory, Maslow's hierarchy of needs and finally Weiner's three dimensional theory of attribution to point out key actions you can take to motivate your team.  The Skillshub Rapid Recall Microlearning Series is made up of a Video, Action Planning, Cheat Sheet, Coaching Blueprint and Session Notes to allow you to take action back in the workplace. The session also requires you to pass a quick-fire quiz with a maximum of three multiple choice questions.

Overcoming Demotivation

Understanding Motivation Theory

Boosting Morale

Motivational skills

Motivation identification

Boosting Effectance Motivation

Motivation maintenance

How To Motivate Members Of Your Team

Vince Carone

How do you build trust with a team or employee? What are the key concepts to ensure you are earning and retaining their trust? Trust is a fundamental part of employee retention, but more important is being able to get strong performance out of the employee or team.

Building Employee Loyalty

Leadership and team management

Promote Transparency

Effective followership

Trust is a fundamental part of employee retention & is equally important
in being able to get their peak performance

Dynamic Leadership - Developing Trust - 2 of 9

Ken Burke

EntrepreneurNOW Network

Your business was likely born out of an audacious dream; vision and mission statements invite others to share that dream. Tools form this course will empower you to create vision and mission statements that inspire excitement. We provide strategies for articulating the lofty aims of the vision statement, the concrete components of the mission statement, and the philanthropic pledges of the social mission.

Vision development

Establishing Purpose

Value Proposition Creation

Ambition cultivation

Crafting effective elevator pitches

Crafting Memorable Openings

We will walk you step by step through the process of creating an amazing vision and mission for your business

Craft an Inspiring Vision and Mission Statement

Chart Learning Solutions

Negotiation is a strategy for resolving differences; by knowing how to negotiate, employees can create win-win outcomes. In this lesson, you will discover what is required to collaborate for win-win outcomes and how to know when you should compromise. You will understand the five levels of negotiations and how you can best prepare for and carry out effective negotiations.

Negotiation is a strategy for resolving differences. Discover what is required to collaborate, create win-win outcomes and when you should compromise. Understand the five levels of negotiations and how you can best be prepared for any negotiation.

Influence: Win-Win-Negotiation (Part 5 of 5)

Title	Duration	Provider
Difficult Conversations	40 mins	The Expert Academy
LEAD with Empathy – Interactive	15 mins	Seven Dimensions
Empathetic Leadership	90 mins	Atheneum Collective
Empowering Others (CPD Certified)	10 mins	iAM Learning
Situational leadership	15 mins	PeopleUnboxed
Successful Collaboration	45 mins	Maestro
Conflict Resolution - Reduce Conflict at Work or Home	120 mins	100% Effective
Show Humility	5 mins	Mindscaling
Everyday Inclusion	15 mins	Symmetra
How To Motivate Members Of Your Team	10 mins	Skillshub

Interpersonal Skills: More Important Than Ever

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