Routing and work distribution in Omnichannel for Dynamics 365 Customer Service
Learn about routing and work distribution in Omnichannel.
lesson (76 mins)
Updated Apr 8, 2020
Routing and work distribution in Omnichannel for Dynamics 365 Customer Service
Learn about routing and work distribution in Omnichannel.
Course Description
Omnichannel for Customer Service contains several components to ensure that items are routed and distributed appropriately. In this module, you will learn about routing and work distribution in Omnichannel.