Getting started with Omnichannel for Customer Service
Understand the features and functionality of Omnichannel.
lesson (78 mins)
Updated Apr 8, 2020
Getting started with Omnichannel for Customer Service
Understand the features and functionality of Omnichannel.
Course Description
With Omnichannel for Dynamics 365 Customer Service, agents can service multiple customers across different channels directly from within their Dynamics 365 environment. This module introduces the features and functionality of Omnichannel.