Onboarding New Customer Service Agents

Onboarding New Customer Service Agents

Updated May 20, 2018

When customer service representatives start a new job, they have a lot of questions. New hires want to know about their work, their responsibilities, and what they need to do. In addition, new representatives often wonder how they’ll fit in. They want to know what type of contribution they’ll make and whether they’ll be able to make a difference. Although some new hires may figure this out on their own, it’s possible it may take a while, or they may end up creating an incomplete picture in their mind, which means it’s up to you to help. By completing this course, you will know how to help your new hires be successful in the first few weeks of their new role. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).