Interactive
Emily Post Etiquette: Written Communications
BizLibrary
Updated Sep 04, 2018"Written Communications" explores why written communications can cause problems; when to use written communications versus verbal communications; and seven tips for good written communications (with a focus on emails). Discussed are the "to" and "subject" fields, ALL CAPS, emoticons and text speak, formality, salutations and closings, BCC, and reply and "reply ALL."
