10 Minutes Answering the Telephone

10 Minutes Answering the Telephone

Updated Oct 15, 2018

Course Overview

This 10 minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. This is ideal for anyone who answers the telephone in their role - especially if they have never been trained. It's also ideal for contact centre staff. There is a workbook for this video.


20 Minutes