interactive
You Need to Break a Commitment
Understand how to determine if breaking a previous commitment is absolutely necessary.
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When a scheduling conflict forces you to break a previously agreed upon commitment, knowing the proper techniques will help to minimize the inconvenience caused to others. The goal of this "What to say when..." course is to provide the practical steps needed to fully evaluate a situation when it seems necessary to break a previous commitment, and the steps to take when this evaluation leads you to the conclusion that it IS necessary.