Hand holding a credit card in front of a computer screen to symbolise privacy and personal information training

What you need to know about privacy and personal information training

John Sherman

Did you know that 90% of businesses have been hacked or had customer privacy comprised?

This is a scary statistic and the worst thing is that a lot of these problems have happened because employees haven’t been dealing with personal information properly in the first place. This means that these issues could’ve been avoided.

We all know that keeping personal information safe and respecting the privacy of customers in the workplace is important. But businesses also have a duty to make sure that ALL types of sensitive information are secure.

Corporations must make sure this sensitive information doesn’t fall into the wrong hands. Customers expect their data and information to be safe and secure, with there being no risk of it being misused or stolen.

Naturally, this means that all employees should learn more about being consistent and following the rules concerning privacy and personal information. The best way to make sure your office is informed about these rules is through more effective training.

After all, it’s never going to be good for your business if you aren’t up to date and compliant with the most current regulations.

For example, you can lose customers and destroy the trust that your business has with the general public if you are careless with your data. There’s no question that bad publicity really can damage your reputation and profits. Not to mention the pretty nasty and expensive lawsuits you’ll have to deal with.

In addition, with big changes coming in the shape of the General Data Protection Regulation (GDPR), it’s more important now than ever to have your employees trained to deal with sensitive information properly.

It always pays to invest in privacy and personal information training for your employees. Why? Well, if you make confidentiality and protection of personal information part of your business culture then this passes itself along to your customers.

They will in turn trust you more and this can attract more business for you. There’s no risk of bad publicity and lawsuits, which means your company will have room to thrive. Plus, it’s just going to make your life a whole lot easier not having to worry about the costly process of dealing with data breaches.

Prepare your employees with training

So, how can you make sure that your business has no customer privacy and personal information breaches? Well, the only way you can prevent bad consequences is by training your employees.

Through teaching about the laws and regulations that are in place to protect sensitive information, employees can know what’s expected of them and why’s important that they stick to the rules.

Of course, it’s also important to train all of your employees. While you’ve got to make your managers and supervisors aware of the rules so they can lead their team, you’ve got to make sure that everyone recognizes the importance of customer privacy and making sure data doesn’t fall into the wrong hands.

A lot of the time employees have access to information they don’t realize is confidential. That’s why they need to learn how the regulations affect their role. After all, half the battle is your responsibilities and then everyone can learn how to be compliant.

So, let’s get to training. Online learning has become the newest and most popular way to train employees about privacy and personal information. This is because it’s convenient and available 24/7 so that you can get your employees up to speed and fast.

It’s time for online learning

Have you tried online learning yet? E-learning courses are taking over when it comes to training and that’s because it’s cost-effective and more engaging for employees.

Nobody actually wants to attend those conferences or spend time out of the office at a boring training event. So, with online training, you don’t have to anymore and you can make sure learning doesn’t interfere with the day-to-day tasks of your team.

Online learning will cover everything that your employees need to know about privacy and personal information regulations. Through using a variety of media, your team can understand what’s expected of them and how they can keep customer data safe and secure.

You can access online learning materials from anywhere. Whether your employees are on the bus or in the comfort of their own home, they can learn at a time that is best for them and at a pace that suits their style of learning.

What’s more, privacy and personal information e-learning courses can be accessed from any device. This means you don’t have to dedicate training rooms in the office – all your employees need is their own device or computer to get started!

So, what are you waiting for? With a range of privacy and personal information training courses available at Go1, it’s never been easier to get up to speed on your data duties as an employer, as well as train your employees in how to keep customers’ sensitive data safe. Start your free trial with Go1 today to learn more.

You’ve got to keep up to date with the latest changes in the field and it doesn’t matter what industry you’re in, customers privacy and personal information should always be a priority.

With good training, you can focus on growing your business and being successful without the worry of data breaches that cost you revenue and customers!

For more insights, be sure to subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

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