How to build learner trust

John Sherman

Do you REALLY know if your employees are taking your training program seriously?

The face of learning has changed during the last few years, especially in the workplace. While there used to be big training events and dedicated days for skill learning, there’s now a shift towards more interactive and online e-learning courses.


There’s no longer a debate over whether to use traditional teaching methods or switch to e-learning courses. We all know that online training is valuable for employees and teams and offers huge advantages to businesses in terms of efficiency and costs.

In a nutshell, e-learning is a tremendously effective form of employee training.

Yet, there is still the question in business about how we can make sure our content is the best it can be for our employees. Everyone wants maximum engagement and maximum learning opportunities and this all originates from quality training content.

After all, we want to move away from boring interfaces and heavy learning materials, don’t we? It’s all about making learners want to learn and look forward to training rather than dreading it. Plus, nowadays with so many different media inputs in our day to day lives, content has to be both memorable and easy to absorb.

But, the most important thing is that you create a learning opportunity for your employees that they trust.

What we mean by this is that your employees must realize the training program that’s in place is good and going to teach them everything they need to know. You need to create a relationship of respect when it comes to training.

Now, you’re probably thinking, how on earth do I do this? Well, it all starts with communication. Introduce your employees to your new training program and show them how you’ve invested time and effort into making it the best it can be.

In addition, let’s have a look at how you can also improve your training content itself to reinforce this message to your employees.

Effective learning

The best way to make learners trust your approach to training is to provide them with content that’s going to teach them something new and relevant to their job.

There’s lots of off-the-shelve e-learning courses that can help you with this that are designed by experts. This will make sure the materials they have are worth their attention and going to benefit them in their daily working lives.

Employees shouldn’t be questioning what they’re learning or why they’re there – they should be focusing on what the training is about and learning new skills and knowledge. So, it’s up to you to provide them with these e-learning courses.

Also, bear in mind that it’s all about quality over quantity. Your employees don’t need 20 courses to complete when one or two can do the same job in less time. Concentrate on making training valuable and your employees will think so too.

Good use of time

Time is precious and nobody likes wasting their time on something pointless. This is exactly the same when it comes to employees. Training may be within their working hours, but they don’t want to complete pointless tasks that have no meaning.

The last thing you want is employees completing training and thinking it was a waste of time. This will bring down morale and this negativity will be brought into future training programs.

Remember, employees want to learn, so it’s your duty to provide them with e-learning courses that are interesting and make good use of their time at work. You want your workforce to be more productive and knowledgeable, right?

Now, we don’t mean choosing courses that are short so you can get employees to rush through them and back to work. Again, it is down to the quality of the content. Courses can be any length, it’s about what’s in them that counts.

Employees can even work through training at their own pace, as long as they’re learning from the materials. Your team will trust your training program if you provide them with content that is worth their time.

Gain knowledge and new skills

In order to hold your employee’s trust when it comes to training, you’ve got to make sure that the e-learning courses allow new skills to be brought into the workplace.

Employees want to be able to use the new knowledge they’ve attained in order to know that the effort and time they’ve dedicated to learning has been rewarded.

You should think about the key skills that your employees will need in the workplace. Whether it’s learning how to increase their personal sales or finding out how to offer better customer service, there’s lots of courses you can choose from to fill in the skills gap in your workplace.

There you have it, how to build learner trust in your business. It doesn’t have to be complicated and fancy – all you have to do is improve the communication with your employees and provide them with quality content that is valuable and worth their time.

When you have trust with your employees, this is going to boost the morale in your workplace and provide them with the ongoing training that they desire. This will improve overall employee satisfaction, which means skilled workers want to stay with your company.

In addition, productivity in the workplace will increase with the use of new skills and knowledge and this creates more success for your business.

Remember, as Richard Branson says – ‘employees come first. If you take care of your employees, they will take care of the clients’.

So, why aren’t you working on building this trust with your employees?

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