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API Support

For help accessing and using the Go1 API, please reach out to us at [email protected] or via our support service desk.

In the event you receive any form of 5XX error response from our servers, it implies that we have hit an unexpected spike in API access traffic and will be back operation shortly - you can monitor any outages via our status report - If we have not reported the outage and the issue persists, kindly let us know via our support address above.


Partner Support

For integrated contractual Partners of Go1, should you require support for your integration, the central ingestion point for support requests is via our global support team (available 24-7), which can be contacted at [email protected] or through our support service desk.

To help get any issues resolved as quickly as possible we recommend downloading & reviewing our Partner Support Guidelines & Responsibilities document.


Feedback and Feature Requests

If you have feedback or an idea to help improve our products and services - we'd love to hear from you! To leave your feedback and ensure it gets to the rights team - click on the support chat bubble in the bottom right of this page, open a new message and select the 'Give feedback or request a feature' option. Once we receive your feedback, we'll reach out should we have any further questions.

Please note, that while all feedback is important to us, transitioning that feedback into actionable deliverables in our product roadmap may take time and careful consideration. There are many factors involved when prioritising the feedback we receive - but we aim to ensure that the things we prioritise are the most valuable items across our entire user base.