Cultivate Customer Satisfaction: Introduction to Customer Service

Sales and Customer Service

Cultivate Customer Satisfaction: Introduction to Customer Service

What are the keys to the kind of customer service that leads to happiness, satisfaction, and loyalty? This playlist will help you discover the answer to that question and equip you with the foundational skills to begin putting those techniques into action.

Explore the definition of customer service, learn how to communicate effectively with customers whether in person or virtually, and get insights on proven strategies to handle customer complaints with finesse.

This playlist is curated for global audiences and highlights a diversity of courses and Content Partners from multiple countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.

Level = Beginner / All.

19 Resources

  • Customer Service Vs. Customer Experience

    Customer Service Vs. Customer Experience

    1 mins

    Mind Tools

  • Being Customer-Centric

    Being Customer-Centric

    6 mins

    ej4

  • Using AI for Customer Service

    Using AI for Customer Service

    7 mins

    ej4

  • 4 Skills to Resolve Customer Complaints

    4 Skills to Resolve Customer Complaints

    8 mins

    Seven Dimensions

  • Micro Mastery: Top 3 Ways To Build A High-Performance Customer-Focused Culture

    Micro Mastery: Top 3 Ways To Build A High-Performance Customer-Focused Culture

    9 mins

    The Expert Academy

  • Customer Service ADVANCED

    Customer Service ADVANCED

    10 mins

    LearningPlanet

  • Verbal Communication Skills for Customer Service

    Verbal Communication Skills for Customer Service

    10 mins

    EasyLlama

  • Customer Service

    Customer Service

    11 mins

    Peritus Learning

  • Customer Service (Australia)

    Customer Service (Australia)

    15 mins

    MyBrand Digital

  • Customer Service (MiQuick)

    Customer Service (MiQuick)

    25 mins

    Mi-Crow

  • Customer Service Handling Escalated Situations

    Customer Service Handling Escalated Situations

    26 mins

    Intellezy

  • Managing Difficult Conversations with Customers

    Managing Difficult Conversations with Customers

    30 mins

    Change the Work

  • Excellent Customer Service from Mind Tools for Business (Emerald Works)

    Excellent Customer Service from Mind Tools for Business (Emerald Works)

    60 mins

    Emerald Works

  • Excellence in Service - Basic: Customer Service Skills

    Excellence in Service - Basic: Customer Service Skills

    60 mins

    CypherWorx

  • Strengthen Your Customer Relationships - HBP Pathway

    Strengthen Your Customer Relationships - HBP Pathway

    64 mins

    Harvard Business Publishing

  • Gain customer loyalty by demonstrating excellence

    Gain customer loyalty by demonstrating excellence

    70 mins

    iseazy content

  • Chatbots and virtual assistants for customer service

    Chatbots and virtual assistants for customer service

    70 mins

    iseazy content

  • Creating a Positive Customer Experience - Fluidbook

    Creating a Positive Customer Experience - Fluidbook

    120 mins

    Hemsley Fraser

  • GenAI for Customer Service Teams

    GenAI for Customer Service Teams

    126 mins

    Coursera

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