The emotional skills of the manager

The emotional skills of the manager

Discover how emotions impact managerial effectiveness and how to recognize and respond to emotions effectively.

Cegos Training
Updated Nov 20, 2018

Traditionally emotions have long been banned from the workplace as can be seen by expressions such as “leave your emotions at the door”.

In reality emotions are constantly present at work. By managing your own emotions and by maintaining emotional equilibrium you learn to manage situations objectively and clearly. Emotional intelligence is an essential management skill. 

This course will cover:

  • Analyzing emotional mechanisms.
  • Identifying and managing your emotions.
  • Managing emotionally charged situations effectively.

Target Audience

Experienced managers who want to master the basics of management.


PMI accreditation: earn 0.5 PDU points from PMI.