How to Resolve Team Conflicts - Interactive

(Updated Nov 2024)

How to Resolve Team Conflicts is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters, simple messages and skills for resolving clashes with coworkers. In this course you will learn how to discuss and resolve issues, speak assertively, communicate with care, and make others feel valued.

In the introductory video case study, Carol, the team leader, steps in to mediate a conflict between Sanjay and Casey, who has brought a pet to work. Sanjay’s aggressive approach clashes with Casey’s non-assertive response. Carol helps them find a middle ground while also addressing Sanjay’s ongoing disputes with Mana. After reflecting on his intimidating behavior, Sanjay makes amends with Casey, offering a stuffed ‘pet’ during Marcus' team-building session.

Key Learning Points

• Don’t let conflicts grow INSTEAD: Discuss and resolve issues
  
• Don’t be afraid to speak up INSTEAD: Speak assertively
  
• Don’t be aggressive INSTEAD: Communicate with care
  
• Don’t exclude someone INSTEAD: Make others feel special

Target Audience

All staff, Personal use, Trainers, Managers

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.