Judith Clarke

<p>The Professional Food Service 2 'Service' programme is endorsed by the Institute of Hospitality and is made up of 7 interactive modules.</p><p>This programme is designed for staff both new to the Restaurant or Banqueting department and as a refresher for more experienced staff.</p>

<p>What is a medallion?… where is the shank on a lamb?… which is a rump steak?…. what is a blue steak?… what does ‘sustainable sources’ mean?…  is that a langoustine or a prawn?… what is hosmaki?…  passion fruit or kiwi?…. what is the difference between a pannacotta and a creme brulee?… what is the difference  in cheeses?…</p>

<p>So many questions, so much jargon! Through a series of activities this module will really make you concentrate and develop your knowledge of food to ensure you are confident when asking customer questions, confident to ask your manager if there is something you don’t know on the menu and really add to your professionalism.</p>

<h3>Designed for</h3>

<p>Operational front of house staff in hotels, restaurants and bars.</p>

<p>The modules will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.</p>

<h3>Objectives</h3>

<ul><li>State why it is important to have a knowledge of food</li>
	<li>Define frequently used culinary terms</li>
	<li>Identify key ingredients of popular dishes</li>
</ul>

Menu Knowledge

<p>his module will give you knowledge of the professional procedures for taking orders and can be used with the module positive selling skills.</p>

<h3>Designed for</h3>

<p>Operational front of house staff in hotels and restaurants to develop their knowledge and skills in key aspects of food service. This module is a separate module from the Food Service course and can be used according to training needs. Modules are ideal for new staff into the industry to support on job training in house or can be used by individuals wishing to gain some knowledge of food service in order to apply for a job.</p>

<p>If you have problems organising training for your casual teams, this is an ideal approach. Select key modules and design your own training programme.<br />
The module will contribute to the guided learning hours for those staff completing a hospitality apprenticeship in Food and Drink Service</p>

<h3>Objectives</h3>

<ul><li>Identify how to present a menu</li>
	<li>Take accurate customer orders</li>
</ul>

Presenting Menus and Taking Orders

<p>Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone. Just being told to push a particular wine or drink doesn’t give everyone the confidence they need and can actually lead to a worse customer experience.</p>

<p>This module builds from Menu Knowledge and encourages you to use your understanding of food flavours to ‘recommend’ and become a soft salesperson not pushy. A range of activities takes you through finding out your customer needs and the steps to ‘making the offer’.</p>

<h3>Designed for</h3>

<p>Operational front of house staff in hotels, restaurants and bars.</p>

<h3>Objectives</h3>

<ul><li>Identify the 3 steps to positive selling and how to use them</li>
</ul>

Using Positive Selling Skills When Taking Food Orders

<p>Don’t just squash plates together when clearing and avoid spilling sauces when serving customers! Learn professional techniques by watching videos and completing activities and having lots of practice yourself using step by step photos in resources.</p>

<h3>Designed for</h3>

<p>Operational front of house staff in hotels and restaurants to develop their knowledge and skills in key aspects of food service. This module is a separate module from the Food Service course and can be used according to training needs. Modules are ideal for new staff into the industry to support on job training in house or can be used by individuals wishing to gain some knowledge of food service in order to apply for a job.</p>

<p>If you have problems organising training for your casual teams, this is an ideal approach. Select key modules and design your own training programme.<br />
The module will contribute to the guided learning hours for those staff completing a hospitality apprenticeship in Food and Drink Service</p>

<h3>Objectives</h3>

<ul><li>Demonstrate how to hold 2 and 3 plates for service</li>
	<li>Identify how to hold plates using a service cloth</li>
	<li>State how to place plates in front of customers</li>
	<li>Demonstrate how to clear plates when customers have finished</li>
	<li>State how to remove waste food hygienically</li>
	<li>Identify hygiene and health and safety standards</li>
</ul>

Carrying and Clearing Plates

<p>This module develops your knowledge of how various restaurant procedures work and should be completed with the other modules Carrying and Clearing plates and buffet service.</p>

<h2>Objectives</h2>

<ul><li>
	<p>Identify different service styles and menu jargon</p>
	</li>
	<li>
	<p>Identify the standards of breakfast service</p>
	</li>
	<li>
	<p>Identify key service standards for afternoon tea</p>
	</li>
	<li>
	<p>Describe key standards for Room Service</p>
	</li>
	<li>
	<p>Identify the standards of serving the cheese  course</p>
	</li>
	<li>
	<p>Describe key standards in the order of service</p>
	</li>
</ul>

General Food service Procedures

<p>Buffets can be self serve or assisted but most of all should look interesting! This module introduces you to the different layups and equipment that may be used depending on the style of the buffet along with the service procedures that should be used to ensure a great customer experience.</p>

<p>The modules on boxing tables and clearing plates work well with this learning and you must have awareness of food safety.</p>

<h3>Designed for</h3>

<p>Operational front of house staff in hotels and restaurants to develop their knowledge and skills in key aspects of food service. This module is a separate module from the Food Service course and can be used according to training needs. Modules are ideal for new staff into the industry to support on job training in house or can be used by individuals wishing to gain some knowledge of food service in order to apply for a job.</p>

<p>If you have problems organising training for your casual teams, this is an ideal approach. <br />
The module will contribute to the guided learning hours for those staff completing a hospitality apprenticeship in Food and Drink Service</p>

<h3>Objectives</h3>

<ul><li>Identify different styles of buffet service</li>
	<li>Identify different equipment that is used in buffet service</li>
	<li>State key standards for buffet presentation and lay up</li>
	<li>Identify key serving techniques for buffet service</li>
	<li>Identify hygiene and health and safety standards</li>
</ul>

Buffet Service

<p>The technique of silver service is often used for banqueting service and is a highly sought after professional skill. To get the most from this module have a dish with some scrap food and a serving spoon and fork ready and you can join in the exercises that the module contains. Practice makes perfect!</p>

<h3>Objectives</h3>

<ul><li>
	<p>Demonstrate how to hold a spoon and fork to serve food</p>
	</li>
	<li>
	<p>Adjust the hold for different foods</p>
	</li>
	<li>
	<p>Demonstrate moving food from the serving dish to a customer plate</p>
	</li>
	<li>
	<p>Identify hygiene and health and safety standards</p>
	</li>
</ul>

Silver Service

Modules

Professional Hospitality Training

Hospitality industry knowledge

Meal preparation

Cooking techniques

Understanding Food Production

Menu Usage

Menu Planning

Working with Services

Professional Food Service 2 'Service'

Twitter

LinkedIn

Youtube

Privacy

Customer Terms

Legal

Your Privacy Choices

DMCA

Accounting and Finance

Time Management

Sales and Customer Service

Digital Marketing

General Management

Housing and Real Estate

Human Resources

Industrial Skills

Investment and Trading

Leadership

Marketing

People and Communication Skills

Project Management

Business Skills

Language and Literature

Health and Well-being

Writing and Publishing

Audiovisual and Music

Personal Development

Health and Safety

HR Compliance

Data Compliance

Financial Compliance

Crisis Management

Safety and Compliance

IT Software

Web Design and Development

Data & Analytics

Design and Animation

Mobile App Development

Gaming and Games Development

Devops, Networking and Security

Programming and Web Development

Computer Science and Engineering

Technology Skills

World-class content

Seamless integrations

Why Go1

Small and midsize business

Enterprise

Compliance

Solutions

Manufacturing

Hospitality

Healthcare

Retail

Technology

Financial services

Professional services

Construction

Government

Industries

Plans

Customer stories

Blog

Resources

Events

Podcast

Trust Center

Become a Distribution Partner

Become a Content Partner

Partners

About

Careers

Contact

Company

Professional Food Service 2 'Service'

What you'll learn

Explore more technology skills