Handling Customer Complaints

Handling Customer Complaints

Training Today
Updated Apr 02, 2019

Learning Objectives

The main objective of this session is to help you improve your guest management skills. By the time the session is over, you will be able to:

  • Understand the importance of guest management
  • Identify requirements for effective guest management
  • Integrate guest management responsibilities into your job
  • Assist the organization in managing guests well to assure satisfaction and loyalty


30 minutes