Creating Great Customer Conversations

Why are customer conversations so important? It might seem like focusing on social media, survey feedback, or complaints is more essential. But the time we spend talking to customers is extremely important. So, we should do everything we can to make it count. No matter your business or role, there are four parts of excellent customer interactions that make great customer conversations, and that’s what we’ll cover in this program: greet, inquire, act, and thank.