link
Work with Knowledge Management Solutions in Dynamics 365 Customer Service
Learn about working with Knowledge Management Solutions in Microsoft Dynamics 365 Customer Service.
Microsoft Learn
Updated May 30, 2024
What you'll learn
- Knowledge management overview
- Create and define knowledge articles
- Knowledge article lifecycle
- Manage knowledge article versions, categories, and translations
- Knowledge article publication
- Exercise - Create and maintain knowledge articles
Course DescriptionThis learning path focuses on working with Knowledge Management Solutions in Microsoft Dynamics 365 Customer Service.
