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Work with Knowledge Management Solutions in Dynamics 365 Customer Service
Learn about working with Knowledge Management Solutions in Microsoft Dynamics 365 Customer Service.
Microsoft Learn
Updated May 30, 2024
What you'll learn
Knowledge management overview
Create and define knowledge articles
Knowledge article lifecycle
Manage knowledge article versions, categories, and translations
Knowledge article publication
Exercise - Create and maintain knowledge articles
Course Description
This learning path focuses on working with Knowledge Management Solutions in Microsoft Dynamics 365 Customer Service.
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