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Dynamics 365 Customer Service
Understand Dynamics 365 Customer Service application and important product features benefits and a customer case study.
Microsoft Learn
Updated May 26, 2024
What you'll learn
- Articulate the business value of Dynamics 365 Customer Service.
- Discuss how Dynamics 365 Customer Service Insights helps organizations to increase performance and productivity.
- Explain how Dynamics 365 Customer Service works and looks from the user’s perspective.
Course Description
Dynamics 365 Customer Service empowers companies to deliver end-to-end, self-assisted, and onsite service across channels. This module explores the Dynamics 365 Customer Service application and introduces important product features, benefits, and a customer case study.
