Stores need to ensure adequate staffing in terms of both numbers and experience. Pressure is placed on staff when numbers are short, while sales can obviously be impacted. Customers will assume that the lack of timely assistance and long queues must be standard in a store that cares little for customer service. In this course, we will focus on how to work together to ensure the availability of the right number and mix of staff. In retail, this simple task can present a constant challenge.