This module explores the differing needs of leisure, families, conference and corporate customers with lots of ideas.
- Identify the different needs of different types of customers
- Identify ideas to put the WOW! Into great customer service
Designed for all operational ‘front facing’ hotel staff. The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.