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Understanding Customer Needs

INTERACTIVE
Graeme Clarke
1 hr

Understanding Customer Needs

INTERACTIVE
Graeme Clarke
1 hr
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

Course Overview

This module explores the differing needs of leisure, families, conference and corporate customers with lots of ideas.


Learning Objectives

  • Identify the different needs of different types of customers
  • Identify ideas to put the WOW! Into great customer service

Target Audience

Designed for all operational ‘front facing’ hotel staff. The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.


Duration

60 minutes