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The Confident Supervisor: Difficult Conversations Course

INTERACTIVE
Training Today
30 mins

The Confident Supervisor: Difficult Conversations Course

INTERACTIVE
Training Today
30 mins

Course Overview

Like everyone else in an organization, supervisors face times when difficult conversations are necessary. Though the subject matter may vary, the feelings of dread are the same, both for employees receiving the news and the supervisors who must do the dirty work. Those who go into such conversations armed with effective tips and techniques will be far more likely to solve problems than those who dread the confrontation that may be necessary. Supervisors need an understanding that:

  • Tough conversations are called for with several types of employees, including bullies, procrastinators, saboteurs, incompetent, excuse-givers, etc.
  • Lasting solutions are possible when specific, detailed objectives are determined in advance and appropriate counseling techniques are followed consistently.
  • Preparation for the conversations is certainly necessary, but so is prompt follow-up and thorough documentation.

Duration

30 minutes