If you are finding yourself experiencing any level of stress or anxiety, you can benefit from this short course which provides tips and techniques for managing stress and building resilience. You will also learn how to deal with people who are themselves emotionally charged and discover some easy-to-apply techniques that can be useful in work, family and social settings.
This 10 minute video covers various aspects of managing stress including the body's stress response, good and bad stressors, ways to manage stress and the flight or fight response. A workbook is available for this video.
This is the 10 minute video module on Being resilient. You should download the workbook to use with this video. Understanding resilience and knowing how to become more resilient can really help you and your teams to excel at work and bounce back from difficult experiences. The video module looks at what resilience is and shares some key ways to develop resilience skills. There is a workbook for this video.
In this 10 minute video we explain what assertiveness is and how you an be more assertive. You will learn about the difference between assertive, passive and aggressive behaviour and how to apply the principles in your role. There is a workbook for this video.
In this 10 minute video, we explain about emotional trauma and what can cause it and some of the best ways to deal with someone who has it. You will learn the background for some of the reasons people become emotional, steps to assist them and things you can say. There is a workbook for this video.