Quality customer service skills

COURSE
Interaction Training
1 hr

Quality customer service skills

COURSE
Interaction Training
1 hr
A$60pp
A$60per person

Customer service representatives may interact with customers face-to-face, over the telephone, or via any of the electronic communication options. They will have to deal with the public, which will include the challenge of handling difficult or irate customers. In this course, we investigate the technical and social skills that are crucial to effective customer service. 

Learning
Quality customer service skills
Customer service representatives may interact with customers face-to-face, over the telephone, or via any of the electronic communication options. They will have to deal with the public, which will include the challenge of handling difficult or irate customers. In this course, we investigate the technical and social skills that are crucial to effective customer service.
Quality customer service skillsinteractive