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Quality Conversations - Introduction - Markets are Conversations

COURSE
CE
Catalyst Education
30 mins

Quality Conversations - Introduction - Markets are Conversations

COURSE
CE
Catalyst Education
30 mins
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

In this introductory module you'll meet QC your virtual avatar and learn about the Quality Conversations program. Take a journey through the history of conversations in customer interactions and how this relates to modern day contact centres.

Important Information: Please be advised that this course is developed with Adobe Flash technology. If the course module is not opening, you will need to have your computer browser flash plugin enabled . For assistance in enabling flash plugin, please follow the instruction provided here.

Learning
Introduction - Markets are Conversations

This module should take approximately 15-20 minutes to complete and will be followed by a short assessment to find out how well you've understood the material covered.

Introduction - Markets are Conversationsinteractive