Quality Conversations - General Interest Statements
In this module your avatar QC will introduce you to general interest statements and bridging statements. You'll explore how to use these statements to address customer WIIFM's (What's in it for me?)... not sure what WIIFM's are? Open the module to find out!
This module should take approximately 15-20 minutes to complete and will be followed by a short assessment to find out how well you've understood the material covered.