This playlist has been curated and endorsed by Learning and Development thought leaders Michelle Ockers, Laura Overton, and Shannon Tipton. It is one of four playlists in this series. Community is a key pillar to help L&D Emerge stronger.

Community in L&D: Emerging Stronger

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Personal development doesn't need to take a lot of time. This collection of book summaries from Blinkist allows you to work on personal development anywhere.

Personal Development - Blinkist Collection

A lot of use Excel as part of our jobs, but many of us don't know all the great things it can do. This short playlist will help you increase your Excel skills, no matter how familiar to you are with the program.

Increase Your Excel Skills

In the current climate, change can be hard, but it's guaranteed. In this playlist, you will learn how to manage stress, build resiliency, and cope with change.

Become More Resilient

How do you ensure your time will be spent productively throughout the working week? How do you prioritize the work that will deliver the most impact, and achieve the best results?

In this playlist, we cover the key principles of productivity, and provide practical steps for better time management, task prioritization, and goal-setting to assist you in remaining productive, long term.

Optimising Productivity

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What is the cost of not investing in digital learning?

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How can learning content aggregation benefit your L&D team?

You're busy, and we want to help. That’s why we line you up with your very own Customer Success Manager to enable you to get the most out of the Content Hub. Enable and support you to curate content your learners will love Empower you to create learning initiative to get your people excited about relevant topics Advise and support you to deliver your L&D strategy

Sales Refresher

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Shannon Herrera

Whether you have been in sales for a long time or just getting started, this playlist will help you sharpen your sales skills. This playlist is suitable for global audiences.

Skills Hub

A true sales professional uses a consultative style with their prospects and clients. To achieve this, you need to be an excellent listener. Learn 10 quick tips that salespeople can use to improve their listening skills to get better results when making sales.This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.

Sales Skills

Understanding Sales Process

Developing a sales mindset

Modifying prospect interactions

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Developing Interpersonal Skills

Consultative Selling

This course will turn you into an effective sales professional with some tips to becoming a better listener

10 Quick Tips On How Sales People Can Improve Their Listening Skills

Expert Academy

Maximising sales and profits is no easy feat, especially if you don’t have a foolproof plan that will engage the customer and close the purchase. In most cases, businesses’ sales methodologies don’t delve deep enough into the psychology of the customer. Only then will they truly understand how to persuade and bargain correctly to keep the consumers on their side.In this course, you are going to understand exactly how to use psychology in sales, and how to implement these techniques within your current sales methodology. The content will largely focus on the customer’s perspective and state of mind, which we then make best the use of to navigate the way we speak to them.The beginning of the course will take a look at customer drives, which are influenced by Maslow’s ‘Hierarchy of Needs’. This ties in with a case study from Coca-Cola, which you will find very useful going forward when applying these sales psychology techniques.The course will then shift over to a focus on your own state of mind. Whilst you might think the customer’s psychology is the one and only priority when closing a sale, you might be surprised to know that your inner workings are just as important.State of mind will be a running theme within the course - as you soon come to learn that the psychology of sales is a two-way process, you can align both your psyches to get the most out of the conversation.The course will conclude with a six-step process that you can apply to your main sales strategy. Using preparation, connection, probing, matching, agreeing and finally closing, you will have a robust plan that will see you put together all the sales psychology techniques you have learnt earlier in the course.Once you have run over a final content checklist, you will then have mastered the art of sales psychology. Using this newfound confidence, you will be able to navigate any sales dialogue to get exactly what you want. Not only that, but you will be able to teach others, making this sales psychology course perfect for business leaders who want their team to follow in the same footsteps. Enrol in Part 1 now!Who Is The Course For?<ul><li>Sales professionals and business owners looking for an improved sales strategy</li><li>Professionals looking to maximise sales conversions using psychological tricks and methods</li><li>Any business owner prioritising profitable growth for their company</li><li>Anyone looking to better understand the psychology of human persuasion and getting what you want</li></ul>

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Building Sales Confidence

Sales presentation development

Sales Pitfall Avoidance

Effective Sales Communication

Use The Psychology of Sales And Proven Techniques To Improve Your Strategy, Influence Customers And Close More Deals

Sales Mastery For Profit Growth: 01. Take The Fear Out Of Selling

Title	Duration	Provider
10 Quick Tips On How Sales People Can Improve Their Listening Skills	4 mins	Skillshub
Sales Mastery For Profit Growth: 01. Take The Fear Out Of Selling	10 mins	The Expert Academy

Sales Refresher

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