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Empathy at Work

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Shannon Herrera

For those of us with highly technical backgrounds, creating connections with coworkers can sometimes come less naturally.  This playlist of courses is for technical experts looking to increase their emotional intelligence and improve their empathy to better connect and manage coworkers.

Melanie Bryce

Listening is a response, a decision, and a skill. Understanding how different approaches impact your ability to connect is key to interpersonal relationships in and out of the workplace.In this self-directed course, you’ll learn what listening with empathy means, why it’s important, what gets in the way of it, and how to listen with more empathy—all through concise content and beautiful illustrations.

Discerning Listening Types

Developing Interpersonal Skills

Developing Customer Empathy

Demonstrate empathy

Compassionate communication

Empathetic leadership

Active Listening

Learn the skills you need to listen with empathy.

Listening with Empathy

Skillshub Ltd

An essential part of enhancing your emotional intelligence is regularly practicing empathy.  The Skillshub "Emotional Intelligence - Improving Your Empathy" course looks at how empathy is the ability to understand and share feelings with others, along with how reading literature can support you improving your empathy skills.  Once the course is completed you will be confident putting yourself in other people's shoes to create a strong empathetic bond with your colleagues.  <h3>The Skillshub Rapid Recall Microlearning Series is made up of a Video, Action Planning, Cheat Sheet, Coaching Blueprint and Session Notes to allow you to take action back in the workplace. The session also requires you to pass a quick-fire quiz with a maximum of three multiple choice questions.</h3>

Applying Emotional Intelligence

Cultivating self-awareness

Creating Emotional Connections

Emotional Intelligence - Improving Your Empathy - Rapid Recall

Talent Quest

You’ve leveraged your education, professional experience, hard work, and business abilities to get to this point in your career. Now you’re responsible for leading a team in achieving your firm’s target goals and objectives. Did you know that there’s another skill that will be critical to your continued success and advancement? It’s called Emotional Intelligence (EQ), and it’s a big business topic these days. Accreditation0.25 hours, Continuing Education Units (CEU) from the Society for Human Resource Management (SHRM)0.25 hours, Continuing Education Units (CEU) from the HR Certificate Institute (HRCI)

Expressing Emotions

Emotional Engagement

Enhancing Leadership Skills

Emotion Processing

Supporting Social and Emotional Development

Learn to state the emotional intelligence model and list the benefits of emotional intelligence.

Introduction to Emotional Intelligence_1

In the previous lessons, you have learned the four skills of self-awareness, self-management, social awareness, and relationship management to increase your EQ and strengthen your ability to manage yourself and influence others. Boosting your emotional intelligence will leverage your existing skills, IQ, personality, education, and experience even more. This should align with the benefits of increasing your EQ as a leader in terms of how they deal with their people and increase their leadership skills. Consider that you may have the best plan and strategy, but it will not matter unless you communicate this strategy to your team, persuade them to work on it, listen to their inputs, and guide them through the hurdles. You will be able to do this through an exhibition of strong EQ. In this lesson, we will outline some strategies, exercises, and ideas you can use to become an emotionally intelligent leader. You need people skills to execute and succeed in your plan. Developing your EQ will supercharge your leadership arsenal. Accreditation0.25 hours, Continuing Education Units (CEU) from the Society for Human Resource Management (SHRM)0.25 hours, Continuing Education Units (CEU) from the HR Certificate Institute (HRCI)

Developing people and organization

Developing effective leadership strategies

Increasing Leadership Impact

Learn how to practice self-management techniques and apply strategies that will help you become self-aware.


Emotional Intelligence Strategies_3

Your success as a leader isn’t dependent upon how much technical knowledge, business expertise, or years of industry experience you have. If you want to achieve goals consistently, build strong, collaborative teams, and establish solid relationships with colleagues, superiors, and clients, then you need Emotional Intelligence (EQ). Emotional Intelligence, also known as Emotional Quotient (EQ) is the ability to properly gauge your emotions as well as the emotions of others in all situations, use proper judgment and behave appropriately for the desired outcome. In other words, EQ is the ability to identify your emotions, and those of others, and use that knowledge to make the best decisions, regardless of the circumstances. Accreditation0.25 hours, Continuing Education Units (CEU) from the Society for Human Resource Management (SHRM)0.25 hours, Continuing Education Units (CEU) from the HR Certificate Institute (HRCI)

Cultivating Positive Emotions

Describe the four components of EQ and use tips and techniques to develop your EQ.

Building Emotional Intelligence_2

Develop skills to recognize emotions in others, and understand their perspectives, with cognitive, emotional and compassionate empathy.

Learn to recognize emotions and understand others, with cognitive, emotional and compassionate empathy.

Empathy is not only a significant component of emotional intelligence and a valuable interpersonal skill, but it’s also a core competency and a critical leadership skill. Knowing how to express empathy boosts your contribution, improves your leadership, and increases others’ satisfaction in working with you. In this self-directed course, you’ll learn what empathy is, what kind of difference it makes, and how to both express it and get better at it. And you’ll learn specifically how to apply empathy in the workplace, through concise content and beautiful illustrations.

Learn the skills you need to build and express empathy in the workplace.

Building and Expressing Empathy

Leaders are made, not born. Leadership is a skill, and successful leaders are always working on it. So can YOU.Empathy is powerful, and when properly executed it’s one of the most powerful tools business leaders have. This course will open your mind and your heart to a happier, healthier and more productive work environment. As people move up in a company, they are expected to already know how to lead, often without any training. New skills are required in today’s rapidly changing world and empathy is one of the most crucial skills needed. Tim Spengler will equip you with tools and strategies to up your game in a time where people need strong, empathetic leaders more than ever.

Leading with Kindness

Leadership mindset development

Practice Inclusive Leadership

This class will give you the tools and strategies to up your game in a time when people need strong, empathetic leaders.

Empathetic Leadership

Title	Duration	Provider
Listening with Empathy	20 mins	Maestro
Emotional Intelligence - Improving Your Empathy - Rapid Recall	10 mins	Skillshub
Introduction to Emotional Intelligence_1	15 mins	Talent Quest
Emotional Intelligence Strategies_3	15 mins	Talent Quest
Building Emotional Intelligence_2	15 mins	Talent Quest
Empathy at Work	10 mins	Mind Tools
Building and Expressing Empathy	25 mins	Maestro
Empathetic Leadership	90 mins	Atheneum Collective

Empathy at Work

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