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Occupational Violence & Aggression Training

COURSE
Rod Catterall & Associates
6 hrs

Occupational Violence & Aggression Training

COURSE
Rod Catterall & Associates
6 hrs

Rod Catterall & Associates

All training is tailored to suit and run in house for small groups of 20 staff or larger groups on request. As such the requested fee is for a single booking and not per person. We run training Australia wide and have a highly qualified team of training associates who all have a great deal of experience presenting to organisations within Australia on issues pertaining to occupational violence.

Course Overview

Prevention & Management of Occupational Violence & Aggression (OVA)  is aimed at all staff who work with the public who may be at risk of verbal or physical aggression or violence. In this training workshop the following will be covered: assessing risk and minimising risk, managing your own feelings in difficult circumstances, and ethical response techniques. Along with learning how to defuse a situation before it escalates out of control.

Participants will be taught a range of techniques to keep everyone safe that are non-punitive and do not cause pain.

Learning Outcomes

  • Understand the Legislation & Legal Issues
  • Apply Ethical & Safe Practises
  • Understand Principals of Early Intervention
  • Demonstrate Physical Responses
Learning
Workshops
Occupational Violence & Aggression Workshopevent