Rod Catterall & Associates
All training is tailored to suit and run in house for small groups of 20 staff or larger groups on request. As such the requested fee is for a single booking and not per person. We run training Australia wide and have a highly qualified team of training associates who all have a great deal of experience presenting to organisations within Australia on issues pertaining to occupational violence.
Prevention & Management of Occupational Violence & Aggression (OVA) is aimed at all staff who work with the public who may be at risk of verbal or physical aggression or violence. In this training workshop the following will be covered: assessing risk and minimising risk; managing your own feelings in difficult circumstances, ethical response techniques. Along with learning how to defuse a possible situation before it escalates out of control. Participants will be taught a range of techniques to keep everyone safe that are non-punitive and do not cause pain”.