Navigating Difficult Issues with Peers, Staff and Clients (2017) 1 CPD Unit
This session introduces the negotiation conflict resolution and communication skills vital to help professionals work through difficult conversations that arise in working relationships and with clients and suppliers. Participants will learn some of the psychology of conflict, how to plan for and respond to negative reactions and emotions along with ways to keep the discussion on track and steer it toward workable options and firm commitments. This webinar will be helpful to anyone who might be avoiding a difficult conversation at work due to a lack of confidence, who is frustrated by the lack of follow through on prior agreements or who has to manage dissatisfied clients or personality clashes in the workplace.
Recorded March 2017
Key Learning Outcomes:
- Reflect on their own needs, interests and feelings in a key relationship or situation and set conversation goals or action plans with timelines
- Apply some opening up strategies to create the time and opportunity for constructive conversations and to set the scene and open the dialogue positively.
- Steer a conversation toward an objective and rational stance while at the same time remaining empathetic, responsive and engaged with the perspectives of others
- Manage difficult moments and behaviours more effectively by having some constructive techniques to redirect, neutralise
1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
CPD for Me is a premium law CPD provider in Australia of exclusive comprehensive professional development training for lawyers and advisors provided by leading Australian barristers, accredited specialists and legal industry pre-recorded webinars available in GO1 Premium and Marketplace. Subjects include Ethics, Skills, Practice Management & Auslaw Updates.