Navigating Difficult Issues with Peers, Staff and Clients (2017) 1 CPD Unit

COURSE
CPD forMe
1 hr

Navigating Difficult Issues with Peers, Staff and Clients (2017) 1 CPD Unit

COURSE
CPD forMe
1 hr
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

This session introduces the negotiation conflict resolution and communication skills vital to help professionals work through difficult conversations that arise in working relationships and with clients and suppliers. Participants will learn some of the psychology of conflict, how to plan for and respond to negative reactions and emotions along with ways to keep the discussion on track and steer it toward workable options and firm commitments. This webinar will be helpful to anyone who might be avoiding a difficult conversation at work due to a lack of confidence, who is frustrated by the lack of follow through on prior agreements or who has to manage dissatisfied clients or personality clashes in the workplace.

Recorded March 2017

Key Learning Outcomes:

  • Reflect on their own needs, interests and feelings in a key relationship or situation and set conversation goals or action plans with timelines
  • Apply some opening up strategies to create the time and opportunity for constructive conversations and to set the scene and open the dialogue positively.
  • Steer a conversation toward an objective and rational stance while at the same time remaining empathetic, responsive and engaged with the perspectives of others
  • Manage difficult moments and behaviours more effectively by having some constructive techniques to redirect, neutralise

    1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
Learning
Navigating Difficult Issues with Peers, Staff and Clients
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About Your Speaker: Dr Andrew Heystext
About CPDforMe.com.autext
About CPDfor Me.com.au

CPDforMe.com.au offers over 160 online CPD options with 100 leading barristers, accredited specialists and industry experts so busy professionals can obtain practical and relevant CPD requirements, on any device and with no travel hassles. Our content includes mandatory CPD and legal updates on subjects: practice management, professional skills, substantive law, ethics and professional responsibility. Anywhere, anytime, any device.

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