Managing Feedback and Complaints

INTERACTIVE
Health Staff Ed
1 hr 30 mins

Managing Feedback and Complaints

INTERACTIVE
Health Staff Ed
1 hr 30 mins
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

Course Overview

This 1.5 hour interactive course provides an overview of how feedback and complaints can be appropriately responded to and used to improve health service delivery.


Target Audience

All healthcare workers


Learning Objectives

Participants will learn to manage a complaint effectively utilising effective communication skills how they can be used to improve service delivery.


Business Outcomes

This course is part of foundation learning. It encourages open and transparent processes and will help understanding of how to improve patient and organisation outcomes.

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