Workplace Diplomacy Module

Diplomacy and tact are essential workplace skills which take time, patience and good judgement to develop. By honing these skills, you will be able to convey your ideas or opinions without damaging relationships or causing offence. This course explores why diplomacy is important, how to become a diplomat, and the key skills involved in effectively communicating with others, including developing your emotional intelligence to help secure a win-win outcome.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.