A hilarious session-starter starring Abbott and Costello illustrate the importance of communication in a way that everyone in the organization will appreciate. What begins as a 'normal' conversation about the starting line-up of the St. Louis Wolves baseball team turns into a classic case of reciprocal misunderstanding? Abbott and Costello's routine cleverly demonstrates some of the problems inherent in effective communication. This black-and-white classic, the only comedy routine in the Baseball Hall of fame, is suitable for all audiences. It's wonderful for sessions on listening skills, conflict resolution, feedback performance appraisal, teamwork, and more! Focus on listening skills in sessions on internal and external customer service, teamwork, diversity, and sale training. It helps set quality standards in your organization. This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
